趣玩运动

智能健身 · IoT Support

用户支持 / User Support

遇到问题？我们随时为您提供帮助。
Having an issue? We're here to help.

联系我们 / Contact Us

发送邮件，我们将在 1–2 个工作日内回复。
Email us and we'll reply within 1–2 business days.

常见问题 / FAQ
如何将设备与 App 连接？/ How do I connect my device to the app?
请确保设备已开机并处于配对模式，打开趣玩运动 App，在「设备」页面点击「添加设备」，按照屏幕提示完成蓝牙配对即可。

Make sure your device is powered on and in pairing mode. Open the app, tap "Devices" → "Add Device", and follow the on-screen Bluetooth pairing steps.
App 无法启动或崩溃怎么办？/ What if the app won't launch or keeps crashing?
请尝试：1) 重启手机；2) 删除 App 后重新安装；3) 确认系统版本是否符合最低要求（iOS 13+ / Android 8+）。如问题持续，请发邮件给我们并附上设备型号和系统版本。

Please try: 1) Restarting your phone; 2) Uninstalling and reinstalling the app; 3) Confirming your OS meets the minimum requirement (iOS 13+ / Android 8+). If the issue persists, email us with your device model and OS version.
运动数据不同步 / My workout data isn't syncing
请检查手机蓝牙是否已开启，设备是否在有效距离内（约 10 米）。在 App 的「我的」页面下拉刷新可手动同步数据。

Check that Bluetooth is enabled and your device is within range (~10 m). Pull down on the "Profile" page in the app to manually trigger a data sync.
如何重置账号密码？/ How do I reset my password?
在登录页面点击「忘记密码」，输入注册邮箱或手机号，按照验证码提示重新设置密码。

On the login screen, tap "Forgot Password", enter your registered email or phone number, and follow the verification code steps to set a new password.